Any payment you have made via the BreakerLink service, by telephone or online, goes directly to the independent supplier. Any refunds can only be processed by the supplier directly.

You will need to contact the independent supplier direct to discuss any refunds. Please check your quote emails/texts or login online for your suppliers contact details.

Any potential refunds are not processed until the items are returned to, and inspected by, the supplier first. Click here to read about how to return any items.

Refunds can take up to 14 days from the day the supplier receives the item back.

If no items are being returned suppliers should begin the refund process as soon as possible.

Once the refund has been processed, refunds can take several days to clear as per banking timescales.

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